Shipping Information

Shipping

Prices for shipping options are shown at Checkout.  We use Australia Post.  If your order is received prior to midday on a business day we will do our best to ship the order the same day. Orders received after midday will usually be shipped on the next business day.

It is our priority to get your items to you as quickly as possible, however we ask that you please allow up to two business days for lodgement, especially during peak periods when processing and packing times may be longer. Please note that extreme weather events may also affect lodgement times.

Items are shipped from Maroochydore BC, 4558 Queensland. Please refer to the Australia Post website for estimated delivery timeframes.

https://auspost.com.au/business/shipping/delivery-speeds-and-coverage

The table below is current as at 20.03.2025


While we trust Australia Post to deliver reliably, we cannot take responsibility for items lost in the mail. 

In the rare event that your parcel insured through Australia Post is lost, please rest assured that we have a plan in place to resolve the situation efficiently:

1. Immediate Investigation: As soon as we are made aware of a missing parcel, we will contact Australia Post to initiate an investigation. We will provide them with all necessary shipment details to expedite the process.

2. Communication: We will keep you informed at every step. You will receive updates on the investigation's progress and expected timelines, ensuring you're never in the dark.

3. Outcome of Investigation: If the parcel is located, we will arrange for it to be delivered to you as quickly as possible. If the parcel is confirmed lost, we will proceed with filing an insurance claim.

4. Compensation and Resolution: Once the claim is approved by Australia Post, we will use the compensation to ensure your satisfaction. We will offer to either replace the item or provide a full refund, based on your preference and availability of the item.


International Shipping Costs & Delivery Timeframes

International shipping costs vary by destination and are subject to change. Postage rates are calculated based on the delivery country, parcel weight, and current carrier pricing. Customers will be shown the exact shipping cost at checkout once a valid delivery address is entered.

Please note that international delivery timeframes can vary widely depending on the destination country, local postal services, customs processing, and peak periods. While we dispatch orders promptly, we are unable to guarantee international delivery timeframes once an order has left Australia.

Delays caused by customs clearance, international transit, or local postal services are outside of our control. 

 

Import Duties, Taxes & Customs Fees (International Orders)

For international orders, please note that any import duties, taxes, customs charges, or handling fees imposed by the destination country are the responsibility of the recipient. These charges are determined by local customs authorities and are not charged or collected by Baby Jewels. We have no control over these fees and are unable to advise on the thresholds or rates applied by individual countries. If applicable, your local postal service or customs office will contact you directly regarding payment before delivery. We recommend checking with your local customs authority for further information prior to placing an order.

 

📦 Shipping to the United States

UPDATE - SHIPPING TO THE US IS TEMPORARILY SUSPENDED - PLEASE SEE OUR BLOG POST FOR MORE INFORMATION (https://www.babyjewels.com.au/blogs/news/important-update-suspension-of-shipping-to-the-united-states)

Please note that orders shipped from Australia to the United States may be subject to import duties, tariffs, and taxes as determined by U.S. Customs and Border Protection.

  • A 10% U.S. tariff currently applies to most Australian-origin goods.
  • In many cases, shipments valued under USD $800 may still enter duty-free, and certain items may be exempt under the Australia–U.S. Free Trade Agreement (AUSFTA).
  • Import duties and fees are the responsibility of the buyer (or their customs broker). These charges are not included in the product price or shipping cost at checkout.
  • We are unable to estimate or collect these fees on your behalf—please check with U.S. Customs or your customs broker for guidance.

By placing an order, you acknowledge that you are responsible for any applicable duties, tariffs, or taxes charged upon entry into the United States.