Refunds & Returns

Under the ACL, you are entitled to a refund, repair, or replacement if a product is:
- Faulty due to a manufacturing defect
- Unsafe
- Significantly different from the description or images provided
- Not fit for its intended purpose

We fully honour these obligations, and we will always support you if something is genuinely wrong.

You may request a refund or replacement where:

- There is a confirmed manufacturing defect
- The item is unsafe
- The item is significantly not as described, meaning the product differs in a substantial and material way from the listing (size, colour, materials, or design)

"Significantly not as described" does not apply to misunderstanding measurements, minor colour variations due to screen brightness, or assumptions not supported by the product description.

We do our very best to provide accurate measurements for all jewellery pieces, including age recommendations where appropriate.

However:

- Age recommendations are a guide only, as children's sizes vary dramatically
- Some children may be significantly above or below average percentiles
- We strongly encourage customers to use the actual measurements provided to determine suitability
- If you are unsure about fit, size, thickness, rod length, or hoop diameter, we warmly encourage you to contact us before purchasing

We are always happy to help with personalised guidance.

Refunds or replacements cannot be offered for:

- Items that do not meet the criteria in the Change of Mind Returns section
- Items excluded due to Australian hygiene regulations (earrings and hair accessories)
- Incorrect fit where accurate measurements were provided
- Damage caused by misuse, rough wear, twisting, bending, or improper handling
- Damage to hoops caused by overstretching or twisting
- Damage to gold screw-back threads caused by overtightening or misalignment
- Lost earring backs

These conditions help keep our policy fair and compliant.

For health and safety reasons, and under Australian hygiene regulations, we cannot accept returns on:
- Earrings
- Hair accessories

This applies even if items are believed to be unworn. Because we cannot verify this, these products cannot legally be resold or returned to stock.

This is not a Baby Jewels preference — it is a legal safety requirement.
Thank you for your understanding.

Hoops are delicate jewellery items and must be handled gently.

To avoid damage:

- Do not twist hoops to open them
- Do not apply sideways force
- Always open and close hoops using the designed hinge mechanism (if applicable)
- Do not attempt to widen, stretch, or reshape hoop earrings

Bent, misshapen, or twisted hoops caused by mishandling are not considered manufacturing faults and are therefore not eligible for refund or replacement.

If you are unsure how to safely operate a hoop style, please contact us — we are happy to help.

Loss of earring backs is typically caused by:

- Insufficient tightening
- Hair catching
- Children fiddling with earrings
- Everyday activity

Because this is not a manufacturing fault, lost backs are not eligible for refund or replacement.

We recommend checking tightness regularly, especially after baths, sleep, or physical play.

Gold is a naturally soft precious metal, and careful handling is essential.

To protect your earrings:

- Ensure the screw backs are aligned perfectly straight before fastening
- Do not overtighten screw backs
- Do not force the backs if resistance is felt — this may indicate misalignment
- Follow the care leaflet included with your order

Our team thoroughly tests and photographs gold screw-back earrings prior to shipment.
Damage caused by misalignment or overtightening cannot be classified as a manufacturing fault.

Claims regarding faulty threading must be reported immediately upon receipt.

We offer change of mind returns to provide flexibility and peace of mind, even though retailers in Australia are not legally required to do so.

Change of mind returns are issued as store credit only.
Store credits do not expire.

Eligibility
Items must be:
- Returned within 30 days
- In new, unworn, and saleable condition
- Returned with all original packaging

Excluded Items (Hygiene Laws)
- Earrings
- Hair accessories

Postage
- Return postage is the customer's responsibility
- Original postage fees are not refundable
- Only the value of the product(s) will be credited

International Change of Mind Returns
We do accept international change of mind returns.
However, international customers should be aware:
- Return postage can be very expensive
- Only product value is issued as store credit
- Original postage costs are not refundable

We strongly encourage international customers to ask questions before purchasing — we are always happy to help with sizing or suitability.

If the return is due to a confirmed fault or our error, Baby Jewels will cover return postage.

For all other returns (including change of mind), the customer is responsible for postage.
Original shipping charges are non-refundable unless the item is faulty.

Once we receive and inspect your return:

- Refunds (for ACL-eligible claims) will be processed within 5 business days
- Store credits (for change of mind) will be issued promptly
- If the item does not meet return criteria, we will contact you and offer to return the item at your expense

We aim to communicate clearly, kindly, and promptly throughout the process.

Baby Jewels
PO Box 6133
Maroochydore BC
QLD 4558
AUSTRALIA

Your happiness truly matters to us. If you ever have questions or concerns, please reach out — we are committed to helping you quickly and gently.

Thank you for supporting our small family business.
We are incredibly grateful.